Refund policy

Refund & Return Policy

At ThunderStorm Snacks, we take great pride in our products and want you to be happy with every order.

Food Product Returns

Due to food safety and health considerations, we are unable to accept returns or exchanges on food products once they have left our facility or have been shipped.

This includes returns due to change of mind, ordering the wrong flavour, or personal taste preferences.

Something Wrong With Your Order?

If your order arrives damaged, you receive the wrong product, or there is a quality issue with your popcorn, please contact us as soon as possible.

Please include your order number, a description of the issue, and, when applicable, photos of the product and packaging.

We will review the situation and, where appropriate, provide a replacement, store credit, or refund.

Shipping Issues

ThunderStorm Snacks cannot be responsible for incorrect or incomplete shipping information provided by the customer. If an order is returned to us because of an incorrect address or unsuccessful delivery, additional shipping charges may apply to have the order resent.

If your shipment arrives damaged, please contact us promptly so we can help resolve the issue.

Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible. We will do our best to accommodate your request; however, once an order has been prepared, packaged, or shipped, we may not be able to cancel or modify it.

Our Commitment

We’re a small, family-run Canadian business, and every order matters to us. If there is a genuine problem with your ThunderStorm Snacks order, please reach out. We’ll always do our best to make things right.

ThunderStorm Snacks
The Best Popcorn on Earth!